Privacy Policy

1Introduction

pantas88 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who access or use the pantas88 platform, including the website at pantas88.co and any associated mobile application (collectively, "the Platform"). This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you in relation to your personal data.

By registering a pantas88 account, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact us to request account closure.

This Policy should be read alongside the pantas88 Terms & Conditions and Responsible Gaming Policy, which together govern your use of the Platform.

2Personal Data We Collect

pantas88 collects personal data through a range of interactions, including account registration, identity verification, Platform usage, customer support, and payment transactions. The categories of data we may collect include:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality
• National identification number or passport number (for KYC verification)
• Email address and mobile phone number
• Residential address (including postcode and state, e.g. Selangor, Penang, Johor)

2.2 Financial Data

• Payment method details (e.g. Touch n Go eWallet ID, Boost account reference, FPX bank account information)
• Transaction history, deposit amounts, withdrawal requests, and wallet balances
• Source of funds documentation where requested for regulatory compliance

2.3 Technical & Usage Data

• IP address, device identifiers, browser type and version, operating system
• Log data including pages visited, features used, bets placed, and session duration
• Geolocation data (approximate, derived from IP address)

2.4 Communication Data

• Records of live chat conversations and support emails with our customer service team
• Feedback or survey responses submitted through the Platform

3How We Use Your Personal Data

The personal data collected by pantas88 is used for the following purposes:

4Legal Basis for Processing

pantas88 processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our contractual obligations to you as a pantas88 account holder, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and gaming regulatory requirements.
• Legitimate interests — processing for fraud prevention, security monitoring, Platform analytics, and responsible gaming intervention, where our legitimate interests do not override your rights and freedoms.
• Consent — processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting us or updating your account communication preferences.

5Sharing of Personal Data

pantas88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors and financial institutions — to facilitate deposits and withdrawals via Touch n Go eWallet, Boost, FPX-connected banks (including Maybank, CIMB, and Public Bank), and other approved payment providers.
• Identity verification and KYC service providers — to verify the identity, age, and address of account holders as required by applicable gaming authority compliance standards.
• Gaming software providers — certified third-party game studios and platform providers receive limited session data necessary to deliver their games and verify outcomes.
• Regulatory and law enforcement authorities — where required by law, court order, or the request of a competent regulatory authority.
• Fraud prevention and security services — to identify and prevent account fraud, money laundering, and unauthorised access.
• Professional advisers — including legal counsel, auditors, and insurers, subject to professional confidentiality obligations.

Where personal data is transferred to service providers located outside Malaysia, pantas88 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with recognised international standards.

6Cookies and Tracking Technologies

The pantas88 Platform uses cookies and similar tracking technologies to support essential functionality, improve user experience, and gather anonymised analytics data. Cookies used on the Platform fall into the following categories:

• Essential cookies — strictly necessary for the Platform to function, including session management, authentication tokens, and security. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies — collect anonymised data about how users navigate the Platform, used to improve content and performance. No personally identifiable information is included in analytics data.
• Marketing cookies — used to deliver relevant promotional content where you have consented. You may withdraw this consent at any time through your account settings.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7Data Security

pantas88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the pantas88 Platform
• Cryptographic hashing of account passwords — plain-text passwords are never stored
• Optional two-factor authentication (2FA) for additional account access protection
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the Platform infrastructure
• Automatic session expiry for inactive accounts to reduce the risk of unauthorised access on shared devices

8Data Retention

pantas88 retains your personal data for as long as your account remains active and for such period thereafter as is required to fulfil the purposes described in this Policy, including compliance with legal, regulatory, and audit obligations. As a general guide:

• Account and identity data — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required by applicable AML and gaming regulatory frameworks.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Support and communication records — retained for up to three (3) years from the date of the communication.
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted.

Where personal data is no longer required for any legitimate purpose, pantas88 will securely delete or anonymise it in accordance with our data disposal procedures.

9Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pantas88:

• Right of access — you may request a copy of the personal data pantas88 holds about you.
• Right of rectification — you may request correction of inaccurate or incomplete personal data.
• Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may request that we limit the processing of your personal data in certain circumstances.
• Right to data portability — you may request that we provide your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the pantas88 data protection team via our customer support channels. We will respond to all verifiable requests within a reasonable timeframe consistent with applicable legal requirements.

10Children and Minors

The pantas88 Platform is strictly intended for individuals aged 21 years and above. 21+ pantas88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any individual who believes that a minor has registered on the Platform is encouraged to notify us immediately via our support team.

11Third-Party Links

The pantas88 Platform may contain links to third-party websites or services (for example, payment processor portals or game studio websites accessed during gameplay). This Policy applies only to the pantas88 Platform and does not extend to any third-party website or service. pantas88 is not responsible for the privacy practices of third-party operators. We encourage you to review the privacy policies of any third-party service you access.

12Updates to This Policy

pantas88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice by posting the revised Policy on the Platform with an updated effective date. Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of the changes. We recommend that you review this Policy periodically.

13Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pantas88, please contact us through the following channels: